SHIPPING INFORMATION
Most orders are shipped via UPS & USPS whenever possible and $50+ orders generally ship for FREE (excluding oversized and/or overweight products that ship UPS or USPS. Very large products that ship via motor freight do not include FREE SHIPPING. $.01-$34.99 Orders = a flat $9.95 shipping & $35-$49.99 Orders = a flat $10.95 shipping (Exceptions apply to oversized and/or overweight products). Shipping charges are prepaid and added to your invoice and based on shipping to a business/commercial address, such as a hospital or physical therapy office.
Rx ATTENTION TO NON-MEDICAL/NON-HEALTHCARE PROFESSIONALS: IF YOU ARE A PATIENT OR CONSUMER AND YOU PURCHASE SELECT PRODUCTS THAT REQUIRE A PRESCRIPTION (Rx) SUCH AS, BUT NOT LIMITED TO ELECTROTHERAPY MODALITIES (TENS UNITS, STIMS, ULTRASOUNDS, LASERS & SHOCKWAVE DEVICES) AND TRACTION THERAPY PRODUCTS, THEN YOU MUST DO ONE OF THE FOLLOWING BEFORE YOUR PRODUCT CAN SHIP: EMAIL SALES@TARTANGROUP.COM A COPY OF YOUR PRESCRIPTION FROM YOUR PHYSICAL THERAPIST, CHIROPRACTOR OR MEDICAL PROFESSIONAL. CALL 1-800-279-5955 or 1-630-908-5004 WITH YOUR PRESCRIPTION NUMBER. IF YOU ARE A MEDICAL PROFESSIONAL, PRODUCTS WILL ONLY BE SHIPPED TO YOUR VERIFIED PRACTICE ADDRESS AND NOT TO HOME ADDRESSES.
FREE SHIPPING OR DISCOUNTED RATE SHIPPING EXCLUSIONS: OUR FREE SHIPPING OR DISCOUNTED SHIPPING RATES CARRY EXCLUSIONS. THESE INCLUDE PRODUCTS THAT ARE OVERSIZED AND/OR OVERWEIGHT, AS IN THE CASE OF PRODUCTS THAT SHIP VIA LTL MOTOR FREIGHT. ADDITIONAL SHIPPING IS ALSO REQUIRED FOR ORDERS SHIPPING TO DESTINATIONS THAT ARE OUTSIDE OF THE 48 CONTIGUOUS UNITED STATES, INCLUDING, BUT NOT LIMITED TO LOCATIONS SUCH AS HAWAII, ALASKA & PUERTO RICO. FOR ORDERS THAT ARE PLACED ON OUR WEBSITE THAT ARE SHIPPING TO REMOTE DESTINATIONS OUTSIDE OF THE 48 CONTIGUOUS UNITED STATES, OUR CUSTOMER SERVICE DEPARTMENT WILL 1. CONTACT YOU WITHIN 24 HOURS TO NOTIFY YOU OF THE ADDITIONAL SHIPPING FEE REQUIRED. 2. YOUR ORDER WILL BE PLACED ON HOLD UNTIL THE SUPPLEMENTAL SHIPPING FEE IS COLLECTED. 3. IF OUR CUSTOMER SERVICE DEPARTMENT DOES NOT HEAR BACK FROM A CUSTOMER WHO HAS PLACED AN ORDER THAT REQUIRES ADDITIONAL SHIPPING WITHIN 12-24 HOURS or THEY WISH TO CANCEL SAID ORDER, THE ORDER WILL PROMPTLY BE CANCELLED AND ALL FUNDS REFUNDED TO THE CUSTOMER'S ORIGINAL FORM OF PAYMENT. THANK YOU FOR YOUR UNDERSTANDING.
RESIDENTIAL DELIVERIES: IF YOU ARE SHIPPING TO A RESIDENTIAL ADDRESS,
ADDITIONAL CHARGES APPLY. PLEASE ALSO NOTE, OUR FREIGHT CARRIERS DO NOT PERFORM INSIDE RESIDENTIAL DELIVERIES;
WE ONLY OFFER THIS SERVICE TO COMMERCIAL ADDRESS DELIVERIES.
Motor Freight LTL (Less Than Truckload) Shipments - It is your responsibility to prepare and arrange
for your own receiving, unpacking, assembly (if required), placement of merchandise and removal/disposal of debris.
Tartan Group covers the cost of this additional service:
You may, however, request to include these additional services
(PLEASE CALL 800-279-5955 TO ADD ONE OR BOTH SERVICES TO YOUR ORDER).
Please allow up to 4-6 weeks delivery time for furniture, mats, capital equipment & any products with custom
colors. Please also allow up to 10 days transit time when products ship via motor freight from either our manufacturer
vendors' warehouses or from our own IL warehouse.
IMPORTANT: CUSTOMERS ARE RESPONSIBLE FOR ANY RE-DELIVERY FEES or RE-DIRECT FEES TO
AN ADDRESS OTHER THAN WHAT IS STATED AS THE SHIP-TO ADDRESS ON YOUR ORDER.
ORDER CANCELLATIONS OR REFUSAL TO RECEIVE DELIVERIES: IF YOU CANCEL YOUR ORDER
AFTER A PRODUCT HAS ALREADY SHIPPED TO YOU OR YOU REFUSE TO RECEIVE YOUR DELIVERY, YOU ARE RESPONSIBLE FOR ALL FEES
INCURRED UP TO THAT POINT, WHICH INCLUDES, BUT IS NOT LIMITED TO: DELIVERY CHARGES, RETURN DELIVERY CHARGES,
RESTOCKING FEES AND ADMINISTRATIVE FEES.
DAMAGED GOODS:
Damaged or short shipments must be reported within 48 hours of receiving the order.
Inspect all cartons for damage immediately upon receiving. If a shipment arrives damaged or if the box appears
damaged, YOU MUST DO THE FOLLOWING:
